I've just got my car¶

Last checked: 8 November 2026.

The things worth sorting out in your first few weeks with a Zeekr. Still at the dealer, or just home? The Handover checklist covers delivery day and the first weeks, item by item. Some details below are checked against a 7X manual; X and 009 owners should check their own manual where it says so.

Save these numbers¶

• Zeekr Roadside, 24/7: 1800 093 357¹. Have your VIN, your location (nearest cross street), what's wrong and a contact number ready.
• Zeekr customer support: the same number, 9 am to 6 pm AEST, Monday to Friday; or customersupportau@zeekrlife.com¹.
• Your dealer's service desk: find it on the dealers page.

Roadside is Zeekr's own service, not a motoring club membership, and runs for 5 years from first registration²³. What it covers is on the National page.

Know which car you have¶

7X owners: the updated MY27 delivers from December 2026, and some advice differs between it and the launch car. Which 7X do I have? shows how to tell.

Keep your paperwork¶

• Keep your Service and Warranty Booklet with the car. Zeekr's warranty requires servicing to its schedule with records of each service, and you need the booklet to make a claim².
• If something goes wrong, report it to an authorised Zeekr dealer within 7 calendar days, or as soon as practicable².
• Bought under a launch or pre-order offer (such as extra warranty or a free wallbox)? Keep the offer terms with your contract: they set what you are owed².

Check your service interval¶

The 7X interval is disputed in published reports (12 months/20,000 km or 24 months/40,000 km), so look it up in your booklet now rather than when the first service is due. The X (MY26) is 12 months/20,000 km. See the service pages for the 7X, X and 009.

Charging at home¶

• Plug the portable charger straight into a suitable wall socket. The 7X manual says not to use any adapters, extension cables or multiple ports⁴. If the socket is too far away or not up to it, get a licensed electrician to install a dedicated outlet or a wallbox.
• MY27 launch-offer wallboxes are supply only; installation is at your cost⁵.
• More in home charging.
• Before your first public charge, read charging etiquette.

Settings worth knowing (7X)¶

These are from a 7X manual (Netherlands edition, unofficial mirror), so the Australian car may differ⁶:

• Driver drowsiness and distraction alerts are on by default. Each can be turned off under Settings > Safety & Service > Safety, or from the swipe-down menu.
• Over-speed alert warns at about 1 km/h over the limit and is back on at the start of every journey. Change it under Settings > Zeekr AD > Driving assist > Over speed alert; the audible alert can be turned off from the swipe-down menu.
• Frozen screens: hold the left steering wheel thumbstick and the right scroll wheel together for ten seconds to restart both displays.

More on these in 7X known issues.

Meet other owners¶

Club drives run across the country. See the Drives page and read the club guides before your first one.